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You view box not connected to the internet

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3 REPLIES
suevbrown1978
First Timer

I’ve had my you view box set up with powerline adapters & it’s been working fine for a few weeks now but since yesterday I can’t virw the guide as it keeps saying it’s not connected to internet so can’t view things from yesterday etc

Community Team

Hi

 

Are the lights on the powerline adapters green ?  Are the adapters direct into wall sockets ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

suevbrown1978
First Timer
Yes the powerline adapters are plugged straight into a socket & all the lights are green although occasionally the middle one turns orange for a second or two
Community Team

Hi

 

Have you rebooted the router and the adapters ?

 

Are you able to play any on demand content such as BBC Iplayer ?  

 

Do you notice any issues with your general internet connection, any drops etc ?

 

Is there a clear dial tone on your home phone with no noise ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat