Hi, we’ve had issues with our you view box for a little while, some days it’s unresponsive but then will go back ok. However now it’s not working at all, will not switch on. We’ve tried everything, my partner is a techie so he did maintenance etc but nothing. We’ve had this box for quite a while now, are we due a replacement? Thanks
@Sammyb123 hi ok the team on here can take a few days up to week to reply so if u would like to try the chat option on the help side as they might get one ordered for u quicker than waiting on here.
A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
please do not post any personal info on here as full public