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You view freezing

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1 REPLY 1
Lyle1234
First Timer
‎04-03-2020 06:20 PM
‎04-03-2020 06:20 PM
Post 1 of 2

You view freezing

We are having really frustrating issues with our DN370T box. It freezes everytime we have watched a recording. We cannot get out of the recordings screen. We have to re boot everytime. Contacted live chat, still no resolution. Looks like loads of other customers have had similar issues. Can we please have some help. Is a new box the solution 

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OCE_Karl
Community Team - TT Staff
‎05-03-2020 08:49 AM
‎05-03-2020 08:49 AM
Post 2 of 2
Solution

Re: You view freezing

Hi Lyle1234

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

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