cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

YouView Box failing to record

Reply
3 REPLIES 3
STE929
Conversation Starter

Hello,

my YouView Box has suddenly stopped recording programmes. When I go into ‘my tv’ it lists the programmes I have selected but has a ‘failed to record’ with them.

I have tried making space on the HD but the same thing happens.

I have searched on the internet for an answer and did try a re-set but that didn’t work either.

At the moment, I can still watch TV but can not record anything.

 Thanks for your time.

fre55die
Community Star

Hi @STE929

 

Did you try the Maintenance Reset as follows :

 

Turn the box off, then unplug power lead for a couple of minutes.

Re plug in power .

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2 “factory reset keep recordings” option is highlighted. If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

 

Could you also please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Personal information, then scroll to the bottom of page and click save)

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
pnek12
Popular Poster

Thanks it worked for me  :winkingface:

miggins
First Timer

Hi, I have been with talk talk for a couple of months now, and I am very happy with thngs. 

 

Except for that fact that on 2 different days, weeks apart, my box failed to record anything. But the very next day, each time, it was working fine again. I am just puzzled, and pleased, that this has only happened twice, and each time the problem was rectified, literally overnight. Does the box deal with problems automatically over night?

 

I was just wondering if anyone knew of a reason for these seemingly random failures, and subsequent self repairs.?

 

Many thanks.

 

Miggins.