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YouView Box stuck on loading screen

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4 REPLIES
PJWoodward
Team Player

I have tried resetting the box using the instructions under Huawei YouView Maintenance Mode to no avail.  Is there anyway to transfer our recordings to a new box or are they going to be lost to us?

 

We had to have a new router within the last week, could this have anything to do with it?

 

Many thanks

fr8ys
Community Star

In reverse order - I doubt the new router would have had an effect on the box, as you can't get it to work under maintenance mode.

 

Regarding your recordings, sorry they will be lost as you can't transfer them.

 

I've escalated to an OCE so they can discuss a box swap out with you.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Community Team

 

Hi PJWoodward

 

There is no option currently to transfer recordings.

 

If the box is stuck in maintenance mode the only option is to swap out the box.  I'll get a replacement out to you.

 

Thanks

 

Karl. 

 

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PJWoodward
Team Player
Thank you Karl
Community Team

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat