Hi. When trying to watch a program on ITV hub and All4, after a mere 3 to 4 minutes playing the box freezes and have reboot the box. I can then open the app again to the point of resuming the program, the app will then crash and the box will freeze, so have to reboot again. So no possibility of watching the program.
I have Two recording issues, firstly it will only record part of a program, last night it only recorded eleven minutes of a thirty minute program, the missing 19 minutes being the middle of the show.
The other recording issue being it remains in recording mode after program has finished, the box is unresponsive, so have to reboot to get out of it.. the particular recording has of course failed.
With play back of recordings it either freezes after a few minutes, another reboot, or plays a few minutes then skips the whole recording up to the very end, so unable to watch the program.
Factory resets have no effect and also smart start up does not work so have wait five minutes every time I switch on.
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As you have carried out a factory reset, there is nothing left to try.
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The replacement box arrived on Friday, I installed it over the weekend and I am pleased to say it is all working as expected with no problems at all.
Thank you for the quick turn around dispatching the replacement box.