can someone please help? I have had the problem of the YouView box crashing in the middle of watching live telly. Sometimes it happens when we’re recording something, and sometimes it happens when we don’t. The screen suddenly goes black and it’s impossible to change channel or do anything with the box. Sometimes we can get the guide up (using the button on the remote), but when we select a new channel it doesn’t change over. After a while the whole response time from remote to box takes longer and longer (sometimes five full minutes). I have to do a factory reset every time, which solves the problem for a day and then it happens again.
what is going on? And how can I override this unresponsiveness?
The box arrived the other day, but unfortunately we're working our way through what's been recorded on the old box, before I set up the new one and send the old one back.
I believe there is no way of transferring the recorded programmes onto a memory stick to watch another time, so we're having to clear the planner first 😞
Thanks again for your help 🙂