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YouView box will not start up

First Timer

My Youview box lights up for about 2-3 seconds and then goes off with an audible 'click'. I had a online chat with the TalkTalk tech team for over an hour on 10th Sep (I think) and after trying a different HDMI cable the box switched on. I was sent a new HDMI cable very promptly. However, the box again switches off after 2-3 seconds. I have attached the HDMI cable that was sent and have gone through all the suggestions from the chat such as a reset. I have had no tv for 4 days now. Is the answer simply a new box? I do not need the record function, just a basic pause/rewind/apps box.

Community Team - TT Staff



Can you please add your home phone number or Account number to your Community Profile. 


We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.


If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.


Please post back on this thread when this has been done..





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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.