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YouView box

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10 REPLIES 10
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Chatterbox

Hi all , looking for some help, my youview box keeps resetting as in turning off and restarting, have reset to factory but still the same. Any help would be appreciated..

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Community Team

Hi

 

How often is it doing this ?

 

I assume you have changed the standby time in the settings etc ?

 

Thanks

 

Karl. 

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Chatterbox

Doing it very often, you could be sitting watching a channel and it just goes off and starts to wake back up, very annoying.

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Chatterbox

Not coming on now, just the 3 lights on the front flashing and saying waking up.

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Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl.

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Chatterbox

Got some text messages from tech , seems to be ok just now.

 

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Community Team
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Chatterbox

This youview box is back to doing this again, could someone please give me a number to call to speak to somebody about this problem, have tried everything the tech people have told me and no joy. The box is done and i need a new one, how hard is it to get to speak to a person!!!!

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Community Team

Hi cowly1967

 

A replacement box is on the way and should be with you in 24 to 48hrs.

 

Thanks

 

Karl. 

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Chatterbox

Thank you Karl..

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Community Team