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Youview Box Stuck on Waking Up Screen

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5 REPLIES 5
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Sightseer

Hardware version: DN372T .01.02.P  Our youview box is stuck on waking up screen but the loading dots don't even show. We have tried powering off and on and factory reset but it just comes back to frozen waking up screen.

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Community Team - TT Staff

Hi ElisabethH

 

I'm sorry to hear this.

 

Have you also tried a maintenance reset? How to find maintenance mode?

 

Thanks

 

Debbie

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Sightseer
Yes we have but unfortunately it just goes back to the frozen waking up screen.
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Community Team - TT Staff

Hi ElisabethH

 

Apologies for this.

 

I can send a replacement TV Box for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Sightseer
Yes that would be very helpful thank you. what would we need to do to get that arranged?
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Community Team - TT Staff

Hi ElisabethH

 

Please can you send me a Private Message to confirm the name on the account, I can then send the replacement box.

 

Thanks

 

Debbie