Hardware version: DN372T .01.02.P Our youview box is stuck on waking up screen but the loading dots don't even show. We have tried powering off and on and factory reset but it just comes back to frozen waking up screen.
I'm sorry to hear this.
Have you also tried a maintenance reset? How to find maintenance mode?
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Apologies for this.
I can send a replacement TV Box for testing, would you like me to arrange this?
Please can you send me a Private Message to confirm the name on the account, I can then send the replacement box.