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Youview Box not Recording

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4 REPLIES 4
Trodge
Popular Poster

Hi, Sometime last week something happened to my set top box. I now get 'failed to record messages' against all my 'recordings' and even successfully recorded programs from weeks ago won't play. I looked on the forums and I've tried the maintenance factory reset that keeps recordings, but it is still the same afterwards.

The hard drive seems to be spinning from the sound of it.

Are there any other tricks to try?

We are all just like fleas on the dog. (Except fleas don't kill a dog)
Trodge
Popular Poster
Update. - Just done a factory reset over the internet as well (keeping recordings), but it is still the same.
We are all just like fleas on the dog. (Except fleas don't kill a dog)
Community Team
Solution

Hi

 

Can you try the full factory reset from the youview settings menu.

 

The maintenance reset does not wipe the hard drive but the factory reset will format this and set it back up.

 

This is the last option to try. 

 

Thanks

 

Karl. 

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Trodge
Popular Poster

Karl,

 

That seems to have done the trick though I can't say I'm happy about losing all the recordings.

I also don't trust it not to do the same again with any new recordings.

 

Thanks though

 

Regards

 

Andy

We are all just like fleas on the dog. (Except fleas don't kill a dog)
Community Team

Hi Andy 

 

Glad this reset has worked.  I know how frustrating it is to lose the previous recordings.

 

Monitor and any issues, please let me know.

 

Thanks

 

Karl.