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Youview box failing to record properly

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15 REPLIES 15
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write2ad
Popular Poster

When I've set recordings some "fail to record", some programs appear to record but when I go to watch it has only recorded about 1 minute of the program.  I have reset all the various resets but no difference. I have tried explaining via text to TT but after 7 hrs I gave up totally frustrated that they wouldn't/couldn't understand what I was telling them. They talked me through a test which proved that the box can record so that, to them, was fine BUT it happens when I set it to record. I am at my wits end. PLEASE CAN SOMEONE, ANYONE, HELP as this is driving me insane.

Thanks

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fre55die
Community Star

Hi @write2ad 

 

Have you tried a maintenance reset option 2 as follows :

 

Turn the box off, then unplug the power lead for about 10 minutes.

Re-plug in power  lead.

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2 “factory reset keep recordings” option is highlighted. If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / Antenna Out / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

 

It is also a good idea to restart your router once you have done this.

 

IMPORTANT !!!!!!

Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
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write2ad
Popular Poster
Yes I've done this procedure a few times but doesn't help my issues.
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Community Team

Hi

 

I'll swap out the TV Box for you and see if this helps.

 

Thanks

 

Karl. 

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write2ad
Popular Poster
You are going to swap my youview box?
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Community Team
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write2ad
Popular Poster
Yes absolutely. That's what I've been wanting for weeks. Thank you. What happens now?
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Community Team

Hi

 

Now I send the box and in a day or two, it arrives, you test it and let me know 🙂

 

Thanks

 

Karl. 

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write2ad
Popular Poster

Great. Cant wait to get a reliable box.  Thanks

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Community Team
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write2ad
Popular Poster
I received the exchange box, thank you. There was no new remote control in the package?
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Community Team

Hi

 

Remotes are not sent with replacement boxes as the original remote will work with all the boxes.

 

Thanks

 

Karl. 

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write2ad
Popular Poster
Ok thanks. I'll try out the box for couple days to make sure it's working ok. Thanks for all your help.
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Community Team
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mojacarlady
Popular Poster

I have tried to make a post several times but each time I get a message saying confirm email sent, but no email arrives.

 

I have had problems with my TT box, constantly freezing and having to reboot, which can take about ten minutes each time. Recordings in the main now never happen.

 

I have done all the maintenance procedures suggested on this forum, but without any success.

 

 

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Community Team

Hi

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl