When I've set recordings some "fail to record", some programs appear to record but when I go to watch it has only recorded about 1 minute of the program. I have reset all the various resets but no difference. I have tried explaining via text to TT but after 7 hrs I gave up totally frustrated that they wouldn't/couldn't understand what I was telling them. They talked me through a test which proved that the box can record so that, to them, was fine BUT it happens when I set it to record. I am at my wits end. PLEASE CAN SOMEONE, ANYONE, HELP as this is driving me insane.
Have you tried a maintenance reset option 2 as follows :
Turn the box off, then unplug the power lead for about 10 minutes.
Re-plug in power lead.
You will then need to reset your personal settings (such as parental controls / Antenna Out / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.
Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)
I have tried to make a post several times but each time I get a message saying confirm email sent, but no email arrives.
I have had problems with my TT box, constantly freezing and having to reboot, which can take about ten minutes each time. Recordings in the main now never happen.
I have done all the maintenance procedures suggested on this forum, but without any success.
If you start your own thread (new message), we’d love to help.
We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.