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Youview box freezes

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3 REPLIES 3
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First Timer

I have an issue where my box stutters/freezes when playing recordings or using time shifting.  Sometimes the screen will also go blank except for the menu showing.  This problem does not happen when watching live TV.  Done 2 factory resets already but problem still exists.

Highlighted
Community Team - TT Staff

Hi

 

I'll get the box swapped out for you and see if it is at fault.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
First Timer

Thanks Karl, I received a replacement box on the 3rd June and all is good now.

Highlighted
Community Team - TT Staff

Excellent, thanks for letting me know.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES