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Youview box has stopped

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7 REPLIES 7
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First Timer

My Youview box has stopped working over a month ago,factory reset not working, it just wont wake up, the blue and red lights keep going back and forth.

Canvey
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Community Team - TT Staff

Hi

 

I'll swap out the TV box for you, one is on the way.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
First Timer

Hi Karl,

Thank you for your quick reply, I have received the new box and have sent the old box back. 

Have a great Christmas........ Canvey Boy 

Canvey
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Community Team - TT Staff

Hi

 

Glad to hear the new box arrived safely.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
Popular Poster

My Youview box also stopped working about a week before Christmas.  I have tried resetting it, but it still won't wake up.   As above, the start-up lights just keep going back and forth.

Highlighted
Community Team - TT Staff

Hi Joop67,

 

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

 

Thanks

 

Highlighted
Popular Poster

Don't know how to create a new thread.

Community Star