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Youview box losing connection to router

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2 REPLIES
barbati
Wizz Kid

Hi, over the last week or so I have had to turn the router off and on again in order to connect to the Youview box.  Then all works fine until the next time it happens a day or two later.  The box is connected to the router by a wire. When it loses connection, the TV light on the router is not lit.  At the same time, the internet is working fine and other devices are connecting without a problem.  

 

I have noticed that another forum member also has this problem.  I tried resetting the router with a pin but nothing seemed to happen.

 

I'd be grateful for some help please.

barbati
Wizz Kid

This morning all the lights on the router were lit except for the TV light - braodband and internet lights solid, wireless and ethernet flashing - but there was no connection to the internet wirelessly or by ethernet and I had to restart the router again. So is this a router problem?

ferguson
Community Star