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Youview box stuck on "waking up"!

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5 REPLIES 5
stlouish
Chatterbox

My box won't get past this message and I have tried holding the +/- buttons and attemting various resets to no avail. I wasted an hour on live chat during which most time was spent waiting for the agent to respond. He again told me to reset the software which did not work. After 50 minutes of virtually no help, he claimed that he would have to refer this to the fault team and this would take 72 hours. 

 

We have had Talk Talk TV for over a year now and having just signed into another 18 month contract, this is very frustrating! We have had limited issues but in the last few weeks the box has begun freezing and been slow to start. Now that it will not turn on, it seems clear to me this issue lies with the box. Is it not possible to get a new box sent out straight away rather than wait 3 days for someone to diagnose that the fault is with the box?

Community Team

Hi

 

A replacement box is on the way.

 

Thanks

 

Karl. 

stlouish
Chatterbox

Thank you. Do you know when it will be delivered and whether someone needs to be in to sign for it?

Community Team

Hi

 

It should arrive tomorrow or friday.  It will usually require a signature.

 

Thanks

 

Karl. 

stlouish
Chatterbox

The new box has arrived and we now have TalkTalk TV, thanks!

Community Team

Hi

 

Glad to hear it's all working now.

 

Regards,

 

Karl.