cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Youview box tearing pictures and freezing recordings

Reply
4 REPLIES 4
Highlighted
methley3
Team Player

Could someone please help.  Replacement box tears non HD channels, if viewed through TV ok.  On playing back recordings often freezes  for up to 3 minutes, .  Have already cancelled Sky sports due to picture breaking up. Have escalated this problem to Talktalk, but replied problem solved !! where they got that from?

Highlighted
Community Team

Hi

 

Is it only subscription (internet) channels that are breaking up ?

 

Is the TV box direct to the router with a cable or do you use Powerline Adapters ?

 

Thanks

 

Karl. 

Highlighted
methley3
Team Player

Hi I thought I had replied to you,  yes I am using Powerline adaptors.  The following problems still exist.

1. Recordings freeze on play back.

2. Non HD channels tear on Youview but not when viewed through through tv. 

3. Cannot record on non HD or plus 1 as they tear ..

I have tried factory settings, but no improvement. Problems only happened since box replaced.

Look forward to your reply.

 

 

 

 

 

 

 

 

Highlighted
Community Team

Hi

 

When you mentioned sky sports, this may have confused me.  For clarity, can you confirm if the issue is only affecting freeiew channels or subscription channels.

 

Thanks

 

Karl. 

Highlighted
methley3
Team Player
Hi Don,t see last 2 of my replies, have you seen them ? as problems still exist.