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dn372 keeps rebooting and pausing

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3 REPLIES 3
Wizz Kid

We have had this DN372 PVR for just 3 months and it is not working correctly. 

While watching a recorded program it will pause playback for about 5 seconds at a random point during the recording!

Also when watching a recording the screen goes black than after 10 seconds a live tv picture comes on with the whats on now banner that normally appears when you power on the box.

I have tried a power cycle, Maintenance Mode and factory reset but still same issues. Also tried rescanning channels and checked software is up to date.

The pausing playback has been an issue since we first had the box but the black screen and  reboot has just started.

Any ideas od do we have a failing box?

Cheers

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Community Team - TT Staff
Solution

Hi

 

It does sound like the box is failing.

 

I'll get this replaced for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Wizz Kid

Thanks very much for sorting that out.

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Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES