just went blank, all freeview channels but all my subscribed channels work. prior to watching a subsc channel all freeview worked.
also, i can record a live program, like now i am watching the footie on itv by watching my recording of it...i am 10 secs behind live.
anyone got an idea wats going on?
and now, i just did the 8 second restart button press, i have no channels found and the subscription channels are showing but blank on the guide.
completely blank screen
i can access
menu, -- no internet found, no aerial channels no information
dear me, box is crashed
Three options to try :
1) Unplug the box for a couple of minutes then restart it.
2) Try a retune
3) A Maintenance reset (KEEP RECORDINGS) as follows :
Turn the box off, then unplug power lead for a couple of minutes.
Re plug in power .
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.
mega fail ... now it cant find anything .. subscribed channels or aerial channels (yes internet on and working and aerial working)
so back to the start .. reset option usb/internet .. screen stuck on setting up tv service step 3 of 6 ... 1 hour and counting.
this box is fooked completely
I'll escalate this for OCE support for you.
At times like this I unplug everything for an hour or so and start again !!
Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)
Have you powered on the TV box, are you able to see freeview channels ?
I can see service discovery logs, so the box has checked with the server for updates, the last being yesterday at abut 1:20pm.
Let me know if this is still failing.
i rebooted this morning and it was hung on stage 5 of 6 i think
just returned and it seems to have found internet service channels 76 , but no aerial channels
hung on the aerial channel scan page .. roughly at 95%
yes, aerial works directly on the tv
on friday i had it all working, i viewed a tv select channel then back to bbc1 and found all aerial channels blank but i could record and view with 10sec delay an aerial channel ..
then on sunday morning, after it all reinstalled , i viewed an app and suddenly all the aerial channels went blank
since then i have attempted to reinstall but no luck