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Need help?

freezing now wont record

Reply
7 REPLIES 7
k1abba
First Timer

tv box keeps freezing , have to reset b4 i can change channels , now it will not record at all , i have done a manufactures maintenance reset but still wont record and cannot watch pre recorded as all have blck screen

fre55die
Community Star

Hi @k1abba 

 

I have escalated this for OCE support for you and they will respond here.

IMPORTANT

Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)


If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
k1abba
First Timer

thankyou fre55die , have updated phone number , will await OCE reply

OCE_Debbie
Community Team - TT Staff

Hi k1abba

 

I'm really sorry to hear this.

 

I can send a replacement TV Box for testing, would you like me to arrange this?

 

Thanks

 

Debbie

k1abba
First Timer

yes please debbie ,thankyou

OCE_Debbie
Community Team - TT Staff

Hi k1abba

 

The replacement TV Box is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

k1abba
First Timer

great service , box arrived today , all working well , many thanks debbie

OCE_Debbie
Community Team - TT Staff