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Need help?

new TV Box

First Timer

Just installed the new TV box, now just trying to record programmes but keep getting message

"we cannot add this to My TV as it isn't available On Demand" what am i doing wrong ??

Community Star

Hi @Janet19 


Are you trying to record programmes from earlier on, as you can only schedule to record upcoming programmes. If you want to record something currently playing you have to press record whilst watching the show then you can tune into anything else and it will record.


"My TV" is where your scheduled and recorded programmes are listed.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.