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not getting tv boosts

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aloynes
Participant

Hello Karl, Thank you for getting in touch the internet channels are not too bad now it freezes every now and then but still comes back on, however when i put the bbc iplayer on it keeps stopping every few minutes in the end we had to turn it off. I've tried it again this morning and it is still the same problem im afraid. Is there anything else i can do altough i have seen an improvement in the channels but not 100 percent. Thank you for your help in this matter.

Community Team

Hi,

 

Try to manually update the software and players from the option in the youview menu.

 

If Iplayer keeps stopping, then try a Youview Maintenance Reset (Option 4: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and then retest again.

 

Thanks

 

Karl. 

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aloynes
Participant

Hello Karl,

Thank you for the information to try and get the iplayer back online. i've manually updated the software and players from the youview menu and that did'nt make a different and unfortunately i don't have the option 4 on the youview maintenance reset on my box, just a warning saying all recordings will be lost, will this be because my box is 9 years old and will not be able to give me the option 4 request. I still have the problem of the iplayer that keeps stopping and at around midnight my sky channels were freezing up and then starting again after about 30 seconds. This morning i did a check on the 192.168.1.1 site and found out the internet connection status has been broken and is now saying 14 hours and 44 minutes of internet connection, i have had the router on for a few days now and have never turned it off, will this information be of any help to try and get the iplayer and channels up and running smoothly. Thank you for your help in this matter and i look forward to hearing from you soon.

 

Kind Regards

Tony

 

fre55die
Community Star

Hi @aloynes

 

Here are the instructions for the maintenance reset:

Turn the box off, then unplug power lead for a couple of minutes.

Re plug in power .

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2 “factory reset keep recordings” option is highlighted. If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

 

This states option 2 which is the one Youview recommend but if you want to do option 4 it is two further down on the menu.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
aloynes
Participant

Hi Karl, the internet connection was lost this morning at about 3:40 am is this a normal thing to happen as it has happened quite a few times in the past. i have left the router on permenantly as requested by the instructions.

 

Kind Regards

Tony

aloynes
Participant

Hi Fre55die,

Thank you for the instructions for the maintenance reset, i have done everything as requested and sadly i still havn't got the iplayer running properly. the programes keeps freezing and starting again every few seconds and my wife is finding it very frustrating trying to watch the programes that she has missed. Ireally don't know what else to do. the sky channels are on breaking up once every now and again but at least i could watch some of them. Any more idea's i could try.

Kind Regards

Tony

 

aloynes
Participant

Hi Karl

Thank you for the instructions for the maintenance reset, i have done everything as requested and sadly i still havn't got the iplayer running properly. the programes keeps freezing and starting again every few seconds and my wife is finding it very frustrating trying to watch the programes that she has missed. I really don't know what else to do. the sky channels are on breaking up once every now and again but at least i could watch some of them. Any more idea's i could try.

Kind Regards

Tony

Community Team

Hi

 

I've sent you a PM with some info.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat