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now tv app problems

First Timer



i recently tried to access the nowtv app however it came up with a message on the screen to say the app wasnt compatible with the youview box and to contact support to solve the problem. i tried ringing but the first call didnt get answered after a long time and the second time each agent just transferred me to another agent until i had had enough. i tried the live chat  and was told a new box would be sent out to me but after chatting to a new agent to ask about the delivery the agent didnt know what was happening and had no clue about the problems or anything so was no help.


after doing some research online and on these forums i seem to have discovered that nowtv changed the app and so my current old box is no longer suported and so a new free upgraded box is needed. is it possible to please get this new box so i can continue to use the nowtv app and get the new amazon prime app as well? My box is a DN370t.

Community Team - TT Staff



Replacement TV Box on the way.





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