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Need help?

remove talktalk tv

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3 REPLIES 3
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First Timer

hi

i have tried and failed to keep my talktalk broadband but remove talktalk tv by calling customer service. they say yes they will emove it but it still appears on my bill

does anyone know the best way to do this rather then go threw the call centre again.

steven robertson
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Community Star

I have known the OCEs remove it - hopefully they will do this for you, @steven221977. They will need to identify your account.

 

They will need you to complete your community forum profile details.  Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

It can take a few days to get a reply. 

Gliwmaeden2
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First Timer
thank you for the advice. i have completed my profile with my landline and mobile. hopefully they will remove it for me
steven robertson
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Community Team - TT Staff

Hi steven221977

 

Please can you contact our Loyalty Team, they can arrange this for you.

 

Thanks

 

Debbie