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4 REPLIES 4
duc491
First Timer

tried connecting my youview box to my tv and keep getting YVM5010 cant connect to the internet ive tried to reset it but nothing so can some one help please thanks for looking at this

r williams
Community Team

Hi

 

Is the TV box direct to the router with a cable or are you using powerline adapters ? 

 

Thanks

 

Karl. 

duc491
First Timer

sorry karl taken so long to get back to you had a some sad family news . i use power cables to connect to my youview box 

 

r williams
duc491
First Timer
powerline cables
r williams
Community Team

Hi

 

If you are using powerline adapters they may have lost the connection.  Have you checked the adapters to see if the lights are green.

 

Also check the adapters are direct into wall sockets.

 

If the TV box is still failing to connect, try connecting the TV box directly to the router with an ethernet cable, bypassing any powerline adapters and if it can connect this would point to an issue with the powerline adapters.

 

Thanks

 

Karl.