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11 REPLIES
benjacko78
Popular Poster

trying to watch demand on youview box  and it saying i need to watch it on main but i only have 1 youview box  so i need my youview box to be changed to main box  

can anybody help pls 

ferguson
Community Star

You can try contacting customer services, tell them your box has been de-registered for some reason and they should be able to restore this.

 

Otherwise, the support team here can fix this for you, make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account and then give them a day or two to respond.

 

benjacko78
Popular Poster

how can i get the support team on here to fix it for me 

ferguson
Community Star

Read what I said above i.e. update your details and wait.

benjacko78
Popular Poster

yes updated info  are the quite quick 

ferguson
Community Star

Tomorrow hopefully, but sit tight and stop posting otherwise your topic goes to the back of the queue each time. If you want it dealt with more quickly then you need to contact customer services, try live chat.

benjacko78
Popular Poster

hi i need my youview box in living room to be registered as  my main box 

trying to watch demand on youview box and it saying i need to watch it on main box so can't watch it 

Community Team

Hi,

 

Can you tell me the last 4 digits of the Device Identifier. 

 

This can be found as follows : Y Button > Settings > System Information > Device Information
 
With this information, I can then identify the correct Set Top Box in our IPTV database. 

Thanks 

Karl

benjacko78
Popular Poster

e04d

Community Team

Hi

 

This should now be set :)

 

Karl.

benjacko78
Popular Poster

thank you i'll try it when i get in 

Community Team