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upgraded to fibre broadband and have lost all tv boost channels

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7 REPLIES
Graden
Popular Poster

 

Upgraded to fibre broadband on 28th June, installed new router and lost tv boost channels. Have literally spent a day and a half texting support and going over the same sequences of restarting etc. at least 4 times have checked all cabling etc.Told it would get a call back within 72 hours. Phoned support this morning because I had heard nothing and told they would call back in a couple of minutes. Noboby gets back to me!

I still can't receive my boost channels. No Error messages, all I get is Press OK for more information and then Something's gone wrong TV Boost could not be found. All other services are working and the lost channels show in the TV guide.

Can anybody help as support seem incapable.

Graden Smith
Community Team

Hi Graden

 

I'm showing the TV service is set as Horizontal rather than Multicast in the database.

 

I've raised this to my TV Colleagues to have this corrected.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


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Community Team

Hi

 

My TV colleagues have worked their magic, try now.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Make Broadband Better - Join The Sam Knows Trial


Community Team

Hi Graden

 

Have you retested ?  Is all working now ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Make Broadband Better - Join The Sam Knows Trial


Graden
Popular Poster

Now all working, brilliant. Should have come to you guys first.

 

Many thanks

Graden Smith
Community Team

No Problem 🙂

 

Glad to help.

 

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Make Broadband Better - Join The Sam Knows Trial


Hellis1981
First Timer

Hi I have this same issue and have spent nearly three days with talk talk tech trying to sort this since I’ve upgraded this week I’ve lost all my boost chAnnels so I believe I have the same issue how can I get this resolved quickly?? I’m getting nowhere 

Community Team

Hi Hellis1981

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Make Broadband Better - Join The Sam Knows Trial