Upgraded to fibre broadband on 28th June, installed new router and lost tv boost channels. Have literally spent a day and a half texting support and going over the same sequences of restarting etc. at least 4 times have checked all cabling etc.Told it would get a call back within 72 hours. Phoned support this morning because I had heard nothing and told they would call back in a couple of minutes. Noboby gets back to me!
I still can't receive my boost channels. No Error messages, all I get is Press OK for more information and then Something's gone wrong TV Boost could not be found. All other services are working and the lost channels show in the TV guide.
Can anybody help as support seem incapable.
I'm showing the TV service is set as Horizontal rather than Multicast in the database.
I've raised this to my TV Colleagues to have this corrected.
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