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youview box not recording

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6 REPLIES
zorro
Chat Champion

Hi any OCE, can anyone help.

 

I have had problems with my recording on my youview box. I phoned Talktalk helpline on Tuesday 25th July and after being passed from one person to another and then having to ring back again, I was promised a replacement box would be sent and that  I should receive it in the next couple of days. Unfortunately this has not arrived. Could you please look into this and let me know when my box will be arriving.

Regards, Zorro

zorro
Chat Champion

Hi,

I have had problems with my recording on my youview box. I phoned Talktalk helpline on Tuesday 25th July and after being passed from one person to another and then having to ring back again, I was promised a replacement box would be sent and that  I should receive it in the next couple of days. Unfortunately this has not arrived. Could you please look into this and let me know when my box will be arriving.

Regards, Zorro

zorro
Chat Champion

Hi,

I have had problems with my recording on my youview box. I phoned Talktalk helpline on Tuesday 25th July and after being passed from one person to another and then having to ring back again, I was promised a replacement box would be sent and that  I should receive it in the next couple of days. Unfortunately this has not arrived. Could you please look into this and let me know when my box will be arriving.

Regards, Zorro

fre55die
Community Star

Hi @zorro

 

I have escalated this to OCE support for you. Could you please ensure that your Community Profile is up to date and includes your phone number as they will need this to identify your account.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
zorro
Chat Champion
Thank you.

Zorro
Community Team

Hi 

 

Apologies for the problems you have had. 

 

I cant see any previous order for abox, Ive requested the box to be sent to you,

 

Should be with you in a few days

zorro
Chat Champion

Hi Arne,

Thank you for that. I will let you know when I receive it.

 

Regards, Zorro