youview box not working

[Lizzloz]

My youview box has stopped recording and playing back, also cant get catchup. Have reset box several times also checked all cables. I have had this 2nd new box only six months. I am a pensioner and isolated for at least 12 weeks.

[OCE_Karl]

Hi

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

Please reply when this has been updated.

Thanks

Karl. 

[Lizzloz]

Youview box not recording or playing back recorded programmes, difficult to get itv hub and BBC i player also. Have reset box and cables several times. 

[OCE_Karl]

Hi

I'll swap the box for you.

Thanks  

Karl. 

[Lizzloz]

Thank you so much for your help, I would be glad to receive a new box. Thank you for your prompt response to my dilemma.

[OCE_Karl]

No Problem 🙂

Karl