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youview not showing my films

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3 REPLIES
Dutchy66
Popular Poster

hya, got a problem, this morning after whatching a recording, the page got stuck, I could not delete th recording I had watch, it took a few attampts to get rid of the youview page, but did it, now all of a sudden when I click on Youview and go to MyTV, all I get are my scheduled programs, I can not see any of my films, any idea what I have done wrong? thankies

Community Team

Hi

 

Are these films you have recorded previously ?

 

Have you tried a Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Thanks

 

Karl. 

 

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Dutchy66
Popular Poster

Hya, I turned the box of and on and it worked....got all my films back, thanks for advice anyway

Community Team

Hi

 

Glad these are all back now, thanks for letting me know.

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Make Broadband Better - Join The Sam Knows Trial