@dixiedean I am not after some divine right here.
Talktalk have fired a post to us all, including btw people who didn't even have the right hardware to do the trial anyway,
For the rest of us who actually wanted to help here - for free btw, all they had to do was to set expectaions in the original post at the top of this thread and in the email post.
e.g. "We will choose 100 testers from those who register, sorry if it can't be you all" or maybe "Its first come first serve and if you get am email in the next 24hrs you will be sent the software, otherwise please wait for the official release"
I have worked in IT for approx 30yrs, part of this understaking software testing (functionality and regression) and OTA software distribution.
Accurate communication to your customer base is key,
Their's is not a good example of this
I am pleased you feel honoured.
Sorry and agree with your points below. We'll make sure we improve this going forwards.
To clarify for you and anyone else wondering why they have not got the software yet, it is because we have selected our first round of customers and we'll be adding more as we go through our different gates internally. We should have an email going out today to clarify this.
For those on the trial who cannot see the update please email our trials team informing them of the problem email@example.com and we'll ensure your line has been switched etc.
Finally for those on the trial thanks for your feedback and please do continue to use the official trials channels (firstname.lastname@example.org & the Dscout app)
Have received new update. Looking good but there seems to be a problem with my free channels, 301 to 305. I try to set them up but it is asking for my PIN number and stating there will be a £5 a month charge. Last month I signed up for 18 month fixed price contract. Have we lost the free channels or am I doing something wrong. David.
...but really wanted to say losing the the top right TV picture box whilst in the menus is a real negative for the whole of my familiy.
Anybody else really missing the TV picture box top right in the new TV guide.? Maybe its just my family that were kept happy by still watching their program while another scrolled through the main full screen TV guide.
I am not a triallist so I do not have access to the relevant information. However, from what the trials team have mentioned here several times, you should be using Dscout, or the dedicated email address provided. I am surprised if that information has not been notified to each triallist individually.
Hi, did you recieve and invitation to the Dscout app?
We are using it to gather feedback from the participants.
I need your email or trial ID (TTTcipxxxxxx) in order to check why you have not recieved an invitation.
TalkTalk TV trials team
Yes Ferguson you are 100% correct. Feedback has been invited from triallists by Dscout (proving problematic for some), email and at some point by Survey(s). FWIW at no point was the use of Dscout mentioned as a pre-requisite for perticipation. Reading upthread there are just 100 triallists. My own thoughts are that exchanging feedback here allows triallists to comment upon the experiences of other triallists and enrich the quality of the comments. This is exactly what has happened in respect of the loss of the picture in the top RH of the guide. Provided triallists also submit their feedback at some point via one of the above channels where's the harm? If the Team running the trial want to kill the dialogue here then clearly they at liberty to speak for themselves.
@Andy3 What does the NDA say? I doubt if it allows discussion in public, which is exactly what is happening here. And chatting here does not constitute feedback, how are the team supposed to capture that in a structured way?
We have created several tools for trial participants:
Dscout app - it allows to send feedback from the mobile device and makes it easy to capture images or videos to explain the issues that participants experience.
Direct email response to TalkTalk TV trials team.
Web based survey.
Participants are free to choose one of the method above that works best for them.
This allows us collect information in a structured way, direct issues to the relevant teams and act on them.