Still haven't had a reply back to mail sent Thursday night ref more info, this was the address used (didn't initially want to enter personal info yet and as others have said TT should have it all anyway).
But nothing back yet, just an automated confirmation saying they might get back in touch or to try Customer Services, if it stays at that I'm not sure I'm happy with that type of service so might give this a miss.
I’m sorry to say I’ve not received a reply from the Trials team with regards to my request for further info, not even a “sorry we can’t give any more info at this time”, and I take it from the lack of posts no one else has either.
So as it stands I will not be signing up, just not happy the support will be available if required, that’s just my view based on no prior trials experience, but not responding to an email has killed it for me, a pity really because I would have liked to support the company I use.
Hello - did anyone hear from TalkTalk about the router trial? I emailed them because the survey I completed was embossed with "test mode" as if they hadn't set it up properly. Email was sent January 3rd but no reply.
PS of course, no sooner had I responded to the survey than my wifi network started playing up - buffering iPlayer, cutouts on Google Home etc