Trial router survey email

[SiHancox]

Still haven't had a reply back to mail sent Thursday night ref more info, this was the address used (didn't initially want to enter personal info yet and as others have said TT should have it all anyway).

talktalktrials@talktalkplc.com

But nothing back yet, just an automated confirmation saying they might get back in touch or to try Customer Services, if it stays at that I'm not sure I'm happy with that type of service so might give this a miss.

[SiHancox]

I’m sorry to say I’ve not received a reply from the Trials team with regards to my request for further info, not even a “sorry we can’t give any more info at this time”, and I take it from the lack of posts no one else has either.

So as it stands I will not be signing up, just not happy the support will be available if required, that’s just my view based on no prior trials experience, but not responding to an email has killed it for me, a pity really because I would have liked to support the company I use.

[hareand]

Hello - did anyone hear from TalkTalk about the router trial?  I emailed them because the survey I completed was embossed with "test mode" as if they hadn't set it up properly.  Email was sent January 3rd but no reply.

PS of course, no sooner had I responded to the survey than my wifi network started playing up - buffering iPlayer, cutouts on Google Home etc

[maxalman]

I replied to the new router trial and still waiting to see if I am successful 

[wolfen]

Not heard anything so, guess that means I haven't been selected as the origional email says we would hear by 16/01/2019.

[hosay299]

Hi  this is a closed group from what I understand but the trails team do not check on here very often or reply to email/dscount  app

U may just have to wait and see  

[anetaxxx87]

I got my new hub router today

[paulshent]

So what model did they send you to test.?

[Divsec]

Hi @anetaxxx87  did you really get a trial router or are you just winding everyone up?

Has anyone else even had the acceptance email?

D

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@anetaxxx87 wrote:

I got my new hub router today

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[maxalman]

I 've heard nothing

[WarrenA]

No communication for me.  I would assume if we haven't heard by now that we weren't selected.  It said we would be notified by 16th if successful

[WarrenA]

I don't think Talk Talk will want you to divulge the type of router if you are selected, based on previous experience with TT trials

[Divsec]

Thanks guys, I'm sure the truth will out!

[AFCUK67]

I I got router trial email and filled it in but not heard nothing yet.

[bitsandpcsuk]

I used to do lots of router trials for TT but not had an email loud_crying_face

[anetaxxx87]

Yes, really. I got an email first, after two days a router was delivered to me 

[Divsec]

Green with envy, I'm not going to press you for make or details as I'm sure you will be governed by some sort of confidentiality agreement. Enjoy testing.

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@anetaxxx87 wrote:

Yes, really. I got an email first, after two days a router was delivered to me 

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[ferguson]

@anetaxxx87  Looks just like the existing Hub. But @Divsec  is right, you will be bound by an NDA and should not be posting anything about it on here.

[Zoko22]

I had the same e-mail and was selected for the trial 8th Jan. 2019.l have heard nothing so rang TT today 31st Jan. and they told me it was a PHISHING scam.

[WarrenA]

Really?  Weird that is a valid email address from Talk Talk.  So if it's phishing then they are phishing their own customers 🙂

We just weren't selected, simples