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Eero youview box issues

Jonesy77
First Timer
Message 4 of 4

Had a recent fibre upgrade with an eero

Since day 1 had nothing but issues with our youview boxes

Was told youview would still work on apps etc 

1 youview box wired direct to ero and other wired to powerline adaptor and used in next room

Both work for a few hours then won't connect to Internet. 

I've bought all New network cables and even new powerline adapters and back to this again

 

So far big regret changing to this eero as getting good download speeds but signal is no better in our house at all

 

Tried online chat to be told they don't do fibre queries and number the chat gave me to call can never get through

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3 REPLIES 3

Message 1 of 4

Before trying anything please contact the Future Fibre team available from 9am tomorrow. 

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

There's a Chat button at the bottom of the Future Fibre Support Hub page. Please do come back and confirm if I got that right. Or if there's something they can set up at their end. Usually, the TV box requires Multicast to be active. 

GondolaVolunteer 2017-2021

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Message 2 of 4

Hello

 

Yes that is the one

 

I did ask when they called me if boxes would work with apps etc and was told they would

 

Boxes connected there for 8 minutes and then have disconnected themselves

 

 

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Gondola
Community Star
Message 3 of 4

Hi Jonesy77 

 

Have you been upgraded to Future Fibre, the full fibre to the home that Openreach would have installed?

 

If so, my understanding is that Future Fibre does not support TalkTalk TV services at the moment. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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