on 23-11-2020 12:30 AM
Having spent some time trying to get my new set of 4 Teckin plugs to connect, today, I found the following helpful post on a BT forum.
I had also previously disabled the 5GHz band as suggested, allowed all devices on the MAC filter and checked the security settings were as recommended by Teckin without any success.
So, with full thanks to P_Rogers, this worked for me.
Had previously switched off 5Ghz as having issues, they were still off when resolved)
To Add Existing Plugs to new router
While phone/tablet connected to the Wi-Fi
Download and Login to the Smart Life app via App Store
Power down the plug for 10 seconds
Power on the Plug
on the Plug HOLD down the button for 5s (flashes fast)
Again on the Plug HOLD down the button for 5s (Flashes slow ) this is AP mode, which generates a Wi-Fi hub.
In the app select Plus to add device
Select Socket Wi-Fi
Enter the your WIFI password
Then switch to AP mode from EZ Mode (default) - top right corner of the app screen
Follow the instructions when asked to change network
Change the network to 'Smart life xxxx' (Generated by the plug so may be different names)
Press back (to app) and scan will find the plug and re-attach it to the network with its existing name
Interestingly, plugs 2 & 3 then connected with no issue with EZ Mode, without needing to go through AP but I had to resort back to this method for Plug 4.
I have since turned the 5GHz channel back on and all still seems to be well.
Hope it helps!
on 11-12-2020 05:50 AM
30-11-2020 11:08 PM - edited 30-11-2020 11:11 PM
Connect to router, type http://22.214.171.124 to a search bar and you should get the log in page. Router user name is usually admin but it’s in the back of the router under the removable WiFi password cover. That’s where you’ll find the router password too. Once you’re logged into the router it’s on the WiFi tab.
on 30-11-2020 11:03 PM
on 30-11-2020 12:27 PM
This was really useful thanks BUT I still can't get past where it says to connect to the Smartlife hotspot - I can do this but then when I go back to the App the plug light stops flashing, the wifi reverts to my home wifi but the scan doesn't find the plug
I have checked that my wif is 2.4ghz and disabled the 5ghz network.
I am about to send these back but found this and was feeling hopeful but still failed at the last stage - any other suggestions please ?
on 23-11-2020 05:42 PM
Thanks Andy 🙂
I've been trying to find a solution to this problem for the last 8 months. I've tried youtube, online posts, etc to no avail, thankfully by chance I searched and found this solution work and only 8 hours after you had posted it.
The problem only arose when I changed to the new router (Feb 2019).
You need to ensure that you have 5G off or you have named the band separately as 2.4G and 5G in the router settings.