on 28-12-2015 08:52 AM
Hi for some time ihave been unable to connect phones or tablets to my wifi,got a kindle fire at xmas and am unable to use it.When trying to connect, it displays ' authentication problem '.i have wasted several hours trying to solve this with TalkTalk
28-12-2015 09:40 AM - edited 28-12-2015 09:41 AM
Some devices can trigger an AES encryption bug if the network name of the router (SSID), or its Wi-Fi password contain hyphen characters (-), or any other non alphanumeric characters. For more details please see my attached guide.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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