Showing results for 
Search instead for 
Did you mean: 
Need help?

Want to know how to get the most out of our community?

Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:

Get Searching

Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.

Search now

Get stuck in

Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.

Try now

Join the party!

Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.

Register now

Chat Line and Techs

First Timer

How do I get to speak to an actual British Person??? I have nothing against Filipinos, but the accents are very strong, and the background noise makes it impossible to carry on a conversation.  I am having problems with internet cutting out and variable speeds, and now the land line has gone.  For the umpteenth time, I have been on to chatline, gave all relevant details, password  etc,  to be told I was being transferred to tech line.  Good, they will sort me out!    I had to go over the whole bloody lot again, including   password, and I was on a Pay as you Go mobile, which was costing a fortune.  After complaining, she said she would call back on the mobile number.  Well, 9 hours later - still no call.   Tried to call and English number,  only to be tranferred to the Phillipines again.  Does NO-ONE work in this country any more?


So the upshot is - we have varying speeds of internet from slow to stop, and no landline.


I am enquiring about other providers, I am so sick of Talk Talk.  I have been having speed problems since I joined in December.  I am paying for fast fibre 35 MG download and the most I have EVER got is 23, once, mostly about 17/18, and yet the distribution box is only  300 m away.    Rant Over!!

Community Star

Hey, Bunnie74


I've just seen your post in the area originally set up for comments about the new Community web site. As a result it hasn't been seen in the normal way that requests for help with your service would have been seen and actioned.


Are you still looking for help with your service?


I do hope you've received assistance from the telephone line or LiveChat but do say if you need help and I'll get it for you.  

 Gondola - I'm a TVPlus customer *