These handy add-ons are designed to provide backup power to your full-fibre broadband service. This means that even if there’s a power cut, you’ll still be able to access the internet and make emergency calls.
Battery backup units maintain power to the Wi-Fi Hub 2 and Fibre connection box during a power cut, this will enables you to maintain a broadband and telephone service. The battery backup unit will last for one hour, depending on the number of devices requiring Wi-Fi/internet connection.
What you'll need
- Two backup units
- Wi-Fi Hub 2
- Fibre connection box
- Corded telephone
setting up
There are two battery backup units provided for use with your Fibre connection, below are the steps needed to connect them to each device.
A corded phone is required to be plugged into your Wi-Fi Hub2 to enable use during a power outage.
- Switch off and unplug the power supply units you originally received with your devices and keep them somewhere safe
- Remove the battery insulator tab from the battery backup units
- Plug each battery backup unit into a wall socket and connect the output connector to the power port on the back of both your Wi-Fi Hub 2 and the Fibre connection box
- Connect a corded phone to the Phone port on the back of the Wi-Fi Hub 2
- Press the On button located on the front of the battery backup units, wait for the two devices to connect then turn on the Wi-Fi Hub 2 and wait for the light to go steady, that's it you're all setup
Setup should look like this.
The LED is a two-colour indicator: green or red depending on operation status.
| Status | Colour | On/Flash |
|---|---|---|
| Power on with battery fully charged | Green | On |
| Power on with charging battery | Green | Steady Flash |
| iPower in battery and discharging | Green | Quick Flash |
| A fault on the iPower | Red | On |
| UPS has detected that the battery is not connected, while the utility power is available | Red | Steady Flash |
| Problem | Possible Cause | Solutions |
|---|---|---|
| Red LED is ON |
Battery Insulator tab Overload or short circuit occured and iPower transferred to fault mode |
RemoveBattery insulator tab Contact TalkTalk |
| Battery backup time does not last an hour | Battery near end of life | Contact TalkTalk |
| No output and LED indicator is not on | UPS has detected that battery is not connected or battery voltage is too low or battery is defective | Remove the battery insulator tab from battery if not removed. If red LED flashes even after insulator tab removed contact TalkTalk to replace battery |