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Fix a lost UFO connection

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Here's what to do if you haven't got an Internet connection.

 

If you can't connect to Wi-Fi on a particular device, go into the device's Wi-Fi settings and 'forget' your network. Then connect to your network again. If this doesn't help, or you can't connect any of your devices, follow the checks below.

 

First, check the LOS light on your Homeport. If it's red, you'll need to contact us so we can help you. If it's off, continue to the next step.

 

Make sure the yellow Ethernet cable is securely plugged into the red WAN port on the back of your Super Router or Wi-Fi Hub. It's a good idea to check your other wires too, to make sure nothing's become loose or been knocked out of place.

 

Now check the lights on your router. If the Internet light on your Super Router is red or the main light on your Wi-Fi Hub is amber, reboot your router and wait a few minutes. If the light stays red/amber, please get in touch so we can investigate further.

 

If the Internet light on your Super Router is green or the main light on your Wi-Fi Hub is white, but you still can't connect, reboot your device and try to connect to Wi-Fi again. If this doesn't help, we'll need to look into it. Please chat with us using the button below.

 

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

For help with your UFO service call: 0800 230 0272

To place an order for UFO call 0800 230 0219 or visit talktalk.co.uk/ufo

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 9am-6pm, Monday to Friday. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0800 230 0219