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Get the best out of your devices

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Here's how to get the best out of your devices on UFO.

UFO will always deliver speeds of around 900Mbps straight into your home, but even the best devices have limits to the speeds they can manage.

 

PC or laptop

For the best possible speed, connect your PC or laptop directly to the router using a Cat5e or Cat6 Ethernet cable. With no interference from external signals, a wired connection will always be faster than Wi-Fi. You should be getting more than 900Mbps depending on the age of your network card and the age / specs of your machine. If you’re using a MacBook with a thunderbolt port you’ll need to use a 1GHz adapter.

 

Games console

Hard wire your games console for the best performance. You should see better download speeds and lower latency on UFO, but remember gaming servers have restrictions on the speeds they can handle.

 

TV

For the best performance, if your TV has an Ethernet port use an Ethernet cable to connect your TV to your router. If you want to use your TV over Wi-Fi you can use our Wi-Fi Extender Kit to boost the signal.

 

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

For help with your UFO service call: 0800 230 0272

To place an order for UFO call 0800 230 0219 or visit talktalk.co.uk/ufo

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 9am-6pm, Monday to Friday. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0800 230 0219