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Moving home with UFO

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It's quick and easy to book a home move if you're a UFO customer. When you're ready, get in touch and we'll start the process. Before you contact us, you'll need to know your:

  • New address
  • Moving date

If you want to keep UFO and it's available at your new address, we'll place a new order for you. If it's not, we still have lots of other great plans for you to choose from.


Frequently Asked Questions

Before you move, you'll probably have some questions. Here are the answers to the ones we're asked most frequently.

If UFO is available at your new address we can place a new order for you. If UFO hasn't yet landed in your new area, we still have lots of other great plans to choose from.


No. We'll waive any early termination fees on your contract.


Unfortunately you won't be able to keep your phone number. Even if UFO is available at your new address, we'll have to place a new order which means you'll be given a new landline number.


Please leave everything as it is so the new resident is ready for UFO when they move in. If the new resident doesn't want UFO we'll remove the equipment for them.


Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

For help with your UFO service call: 0800 230 0272

To place an order for UFO call 0800 230 0219 or visit

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 9am-6pm, Monday to Friday. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0800 230 0219