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UFO building work in your area

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Choose a location below for more information about any planned building work in your area.


York

UFO landed here first and we continue the roll out across the city.

 


Dewsbury

UFO is coming soon! Register your interest for updates.


Harrogate

UFO is coming soon! Register your interest for updates.


Ripon

UFO is coming soon! Register your interest for updates.


Knaresborough

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Need to speak to us?

If you have any questions or feedback about the work in your area, our UK-based care line team are on hand to help you and will handle each case through to resolution quickly and professionally. They can be contacted daily from 8am - 8pm. Call them on 0800 542 8073 or email ufo-help@talktalkplc.com.

Care line team

Frequently asked questions

As we bring UFO to your street, you'll probably have some questions. Here are the answers to the ones we're asked most frequently.

The work is done in phases and can take a few weeks to complete. Here's how we do it:

  1. We install UFO street cabinets and street ports in the pavement, or mount boxes on the existing Openreach poles.
  2. Then we open up the pavement with a narrow trencher and lay protective ducts between the street cabinets, street ports and to some Openreach poles.
  3. Finally, we blow fibre optic glass through the ducts in the pavement or hang fibre between the existing Openreach poles.

For more information, take a look at our network build newsletter.

 

We aim to reinstate all disturbed ground to the original standard and surface type as quickly as possible. Sometimes we may need to use temporary materials such as tarmac to make the area is safe and usable until we can return to reinstate permanently. We work with the local council to plan and schedule these works which are then subject to their inspection.

 

There will be construction teams, machinery and vehicles in your street. We have specialist teams to complete different areas of the build so it may seem busy at times but this maximises our efficiency and helps us to complete the works as quickly as possible and to the highest standards.

 

There are three phases to the build, so you'll see us more than once.

 

We employ specialists in the field and use market-leading equipment to ensure our network build is safe and meets industry standards. Our work is subject to inspection by your local council, and we carry out our own daily checks too.

 

We use market-leading equipment to locate existing utilities and mark their location. We also dig trial holes to verify our utility markings. If any damage is caused, we'll report it to the utility owner straight away so they can fix it.

 

We do a lot of work on strips of adopted land (also known as verges) that often appear to be part of a private garden. We know that you probably maintain this area as part of your own garden, so we take the very best care to leave it as we found it. 

 

 

Tayler
Hi, I’m Tayler did you find my article useful?

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

For help with your UFO service call: 0800 230 0272

To place an order for UFO call 0800 230 0219 or visit talktalk.co.uk/ufo

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0800 230 0219