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Covid issues during installation?

ukjbra1
First Timer
Message 3 of 3

Hi I was told by my current provider that engineers should not be entering the home due to covid and that any appointments made would be cancelled. Is this correct? I will need a full installation as joining from virgin?

 

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2 REPLIES 2

Andrew7856
Whizz Kid
Message 1 of 3

@ukjbra1 

 

Did Virgin tell you this?  If so then I believe its a way of making you stay with them longer, and not migrating to TT-UFO.  Funny how Virgin still offer home visits for installation works but they want you to think TT-UFO should not be allowed.

 

The TT-UFO is pretty safe, and contact free - the installer worn a face mask, and I cleaned down any area he had touched as I would have done naturally.    Rest of the team stayed outside, and you are more at risk from your Postie than the installers.

Arne-TalkTalk
Support Team
Message 2 of 3

Hi @ukjbra1

 

Thanks for your post. 

 

Engineers will do all they can to activate a service remotely. What service are you ordering if it s FTTC and you have a BT socket already in the property you should be OK.  If there is no socket it may be delayed. 

 

Hope that helps. 

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