on 14-11-2020 09:15 AM
I have looked through previous forum posts and have found that a problem that I am having with my DNS resolution over wifi is a common one.
Every day or so DNS resolution stops working for all devices connect over wifi, although I can still ping external addresses ok. Updating the router's DNS settings, or rebooting the router, resolves the problem temporarily.
I have TalkTalk Wi-Fi Hub
In the above post the problem was fixed by switching to a Huawei router. Please could you send out a new router to me too.
on 04-12-2020 06:35 AM
on 20-11-2020 11:25 AM
on 20-11-2020 11:08 AM
It ought to be resolvable with a software update to the router, as it appears to be a bug with the code that handles DNS over wifi, however I don't know if this is a recognised problem that they are planning to resolve.
on 20-11-2020 10:57 AM
Apologies for this. I asked our Warehouse team to send you a Huawei router, I'm sorry you've received another Sagemcom WIFI Hub.
There appears to be an issue with us ordering the Huawei router and it's only letting us send the one you already have.
I've asked our Products Team to look at the issue with DNS and I will post back as soon as I receive further information.
on 18-11-2020 10:23 PM
thank you for arranging for a new hub to be sent out. It has now arrived, but unfortunately it is another sagemcom fast 5364, rather than the Huawei that I need to resolve my problem.
on 17-11-2020 11:16 AM