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Fibre Fault. BT Openreach won't send engineer.

sirlewis
First Timer
Message 27 of 27

Had Full fibre installed on the 24th May. Talk talk hadn't sent a router so I couldn't check if the install worked or not. 

When I did get the router, no internet. When I call Talk Talk fibre support, they speak to Openreach who say there is an error and ring back in a few days. 

I've rang back 5 or 6 times and got the same advice! 

How can I get BT Openreach to fix this? It's been installed for a over a month and still doesn't work!

 

Lewis
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26 REPLIES 26

Message 21 of 27

We Have Future Fibre 150, with TT via BT Openreach.

 

Can I move my question or do I repost it in the correct group?

Lewis

Message 22 of 27

@sirlewis you have posted on the UFO board which is TT's own fibre network in York and a few other areas.

 

TT also offer FUTURE FIBRE - DATA ONLY which piggybacks on the BT Openreach full fibre network.

 

Which one do you have ?

 

 

Message 23 of 27
.@OCE_Michelle. Am I in the wrong group?
Lewis
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Message 24 of 27

We have FTTP. Full Fibre to the premises.

Lewis
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Message 25 of 27

@Michelle-TalkTalk Or possibly Future Fibre?  😉

Michelle-TalkTalk
Support Team
Message 26 of 27

Hi sirlewis,

 

Apologies for the confusion, do you have a UFO connection or regular fibre (FTTC)?

 

Thanks