on 17-06-2021 12:42 PM
Had Full fibre installed on the 24th May. Talk talk hadn't sent a router so I couldn't check if the install worked or not.
When I did get the router, no internet. When I call Talk Talk fibre support, they speak to Openreach who say there is an error and ring back in a few days.
I've rang back 5 or 6 times and got the same advice!
How can I get BT Openreach to fix this? It's been installed for a over a month and still doesn't work!
on 30-06-2021 10:03 AM
There is no dedicated FF Group - yet
on 28-06-2021 11:13 PM
Unfortunately Future Fibre (FF) messages are mixed in with ADSL/VDSL/UFO. It's not quite the same.
UFO is limited to a specific area and includes a phone, FF is data only.
on 21-06-2021 06:51 AM
on 18-06-2021 07:26 PM
Sounds a bit like your ONT isn't authenticated with the headend in your local exchange.
Shouldn't take openreach more than an hour and a couple phone calls to resolve, based on my experience. Fingers crossed it goes well!
on 18-06-2021 12:18 PM
on 18-06-2021 10:31 AM
Ok. If you would like me to arrange a call from our Future Fibre Team then please can you add your FTTP order number to the Private notes section of your Community Profile and we can request this for you. Please do not post any personal information on the Community.
on 18-06-2021 10:19 AM
on 18-06-2021 09:17 AM
on 18-06-2021 06:59 AM
on 17-06-2021 04:20 PM
If you give our Future Fibre support teams a call, then can assist : 03451720074
We do not have any access to future fibre systems or pathways into Openreach for this at present, so are unable to give any updates.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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