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Haven't received account details?

Eetwont Flush
First Timer
Message 3 of 3

I went live with TalkTalk a month ago, I was told I'd receive an E-Mail with my account details etc within 2 weeks but this hasn't happened. Every time I ring up I get the same "It'll be with you 2 weeks after going live" which obviously hasn't happened.

 

I know TalkTalk staff reply to users on here after around 48 hours during the week. Is there any way one of them can match my IP to my account details and send me my account number in a message? I can't sign up for a "My Account" without it. I have updated my profile on here with my FTTP order number as well, not sure if that will help

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @Eetwont Flush

 

Unfortunately we dont have access to FTTP accounts at this time, We can only advise you to contact the Future Fibre team. On 03451720074 

 

Sorry 

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Gliwmaeden2
Community Star
Message 2 of 3

@Eetwont Flush, support appears to be rather patchy for the FTTP services,  i.e. Chat hours are not as extensive:

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

My colleague @KrystalineD has experience of getting this installed and the My Account issues that go with it.

 

Hopefully she will be able to offer you some support. 

 

TT staff are back on here from Monday to Friday. 

 

Gliwmaeden2, a fellow customer.
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