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Outage to UFO services

farhanazad85
UFO Customer
UFO Customer
Message 4 of 4

Dear UFO community,

 

There has been an incidence on the network which has resulted in outage of service to all UFO customers in York.

 

Our Engineers are on the way and will there be in York today by 6 pm. We shall keep you posted on the status.

 

We sincerely apologize for the issue and and working on getting it resolved.

 

Kind Regards,

 

Farhan.

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3 REPLIES 3

Message 1 of 4

Hi Sam,

 

Valuable comment, we are looking at how we can mange such incidents efficitevly in the future and have taken your suggestion into account. Challenge we have is if customer's marketing preference are not there or customer has opted out, we will get constrained.

 

Kind Regards,

 

Farhan.

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Message 2 of 4

Hiya

 

 

Cheers for the update on this.. however.. without being able to get online at the time how were we supposed to know this valuable nugget of information? 😉

 

Could a text message explaining this to customers not be sent instead (of course if the customer opted in to recieve such service status messages..)

 

 

Thank you

Sam

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farhanazad85
UFO Customer
UFO Customer
Message 3 of 4

Dear UFO Community,

 

Update: The issue is now resolved and all services are restored.

 

In case if you are still facing any issues, please let us know via the community forum or our mission control team.

 

Kind Regards,

 

Farhan.

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