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Poor customer service

Mark1232
Chatterbox
Message 11 of 11

Talktalk seem unable/unwilling to contact my previous supplier to tell them I have moved to them - my old supplier are still billing me and have started debt recovery all because they say TT have not let them know - gone on for months and hugely disappointing for something so easy

10 REPLIES 10

Message 1 of 11

it would be easier to talk to the president than them ....thanks for your replies and help though

 

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Message 2 of 11

@Mark1232 , you'll have to argue the toss with Plusnet !

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Message 3 of 11

on Plusnets website it states only when switching to Virgin do you need to tell them .....thats the confusing part....

 

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Message 4 of 11

In that case the responsibility to cancel the Plusnet service lies entirely with you.

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Message 5 of 11

yes i switched to UFO

 

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Message 6 of 11

no i didnt port the number and i have told plusnet that but they are still insisting they need to be notified ??

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Message 7 of 11

You have posted in the UFO section, is that the service you switched to? If so that is not covered by Ofcom's gaining provider led process and you will have been obliged to cancel your previous service directly.

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Message 8 of 11

Did you port your phone number over from Plusnet ?

 

If not, there is absolutely no reason for TT to contact Plusnet when you had UFO installed as they use completely different infrastructure. 

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Message 9 of 11

Plusnet

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martswain
Philosopher
Message 10 of 11

Who was your previous supplier ?

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