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Renewal

mikel
UFO Customer
UFO Customer
Message 5 of 5

My contract is due for renewal at the end of the month. 

 

Clicking on view recontract details just gives information on Now TV. 

 

Live chat is not working so how do I get in touch to see if we can sort out a deal.

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4 REPLIES 4

Message 1 of 5

Hi mikel

 

I'm sorry for the delay. 

 

I'm glad to hear that Ashley has sorted this out for you. Thanks for letting us know.

 

Debbie

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Message 2 of 5

Finally, after another 10 minutes I got put through to a nice chap called Ashley. He was very apologetic and has sorted out my renewal. 

 

Lets hope it is easier in 18 months time as I may not have 90 minutes to waste!

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Message 3 of 5

Finally got on Live Chat this morning spending 40 minutes talking to someone who did not understand I am a UFO customer. they then transferred me and, 20 minutes later, still waiting.

 

Customer service has got worse.

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mikel
UFO Customer
UFO Customer
Message 4 of 5

Can anyone help or shall I start looking elsewhere?

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